A complaint about circumstance considered to be unfair or potentially harmful.

• A. Advance directive
• B. Grievance
• C. Policy
• D. Liability

Answer: (B)

A grievance is a formal complaint raised when someone believes a situation is unfair or could cause harm. In healthcare, this can come from a patient, a family member, or staff who feel care, communication, or safety standards weren’t met. The purpose of a grievance is to trigger an investigation and corrective actions to address the concern and improve safety or service. This fits the scenario described, whereas an advance directive is about a patient’s treatment preferences for the future, a policy is a rule guiding actions within the organization, and liability refers to legal responsibility for damages or harm. For example, if a patient feels they were treated unfairly or a safety issue was overlooked, filing a grievance would be the appropriate mechanism to formally review and resolve it.