What is the process called where messages are exchanged between sender and receiver through written or spoken words, signals, or other methods?

• A. Continuity of care
• B. Communication
• C. Civil Law
• D. Biases

Answer: (B)

Communication is the process by which a sender and a receiver exchange messages through spoken or written words, signals, or other methods. In practice, it involves encoding a message, choosing a channel, the receiver decoding it, and providing feedback to ensure understanding. This exchange is essential in healthcare for clear information transfer, patient safety, and coordinated care. The description fits because it centers on messages being shared through various methods. Other terms don’t describe the act of exchanging messages: continuity of care is about consistent care across time and settings; civil law concerns legal rules; biases are preconceptions that can distort understanding.