What term refers to manners and acceptable conduct in professional settings?

• A. Etiquette
• B. Barrier
• C. Civil Law
• D. Active listening

Answer: (A)

Etiquette refers to manners and acceptable conduct in professional settings. It covers how you greet others, communicate respectfully, dress appropriately, be punctual, and interact with patients and coworkers in a way that is considerate and professional. Following etiquette helps maintain a respectful workplace, reduces misunderstandings, and supports trust and effective teamwork in healthcare. Barriers describe obstacles to communication, civil law governs legal rights and disputes, and active listening is a communication skill focused on fully understanding the speaker—none of these capture the social norms of professional conduct as etiquette does.