Which term describes the body language between two communicators, includes tone of voice, body language, gestures, facial expressions, touch and physical appearance?

• A. Non-verbal communication
• B. Eye contact
• C. Feedback
• D. Respect

Answer: (A)

Non-verbal communication is the information conveyed without words. It includes tone of voice, body language, gestures, facial expressions, touch, and physical appearance. This term is the best fit because it covers all the listed elements as a single broad category, whereas the other options refer to narrower aspects: eye contact is just one component, feedback refers to responses in a conversation, and respect is an attitude rather than a communication channel. In healthcare interactions, non-verbal cues help you gauge a patient’s comfort, anxiety, or understanding and ensure your messages are received with the intended warmth and professionalism.