Which term refers to professional norms and appropriate behavior in patient care?

• A. Etiquette
• B. Biases
• C. Communication
• D. Barriers

Answer: (A)

Etiquette refers to the professional norms and appropriate behavior expected in patient care. It encompasses the respectful, courteous interactions that protect patient dignity and trust—how you greet a patient, speak with them, maintain privacy, obtain consent, and respond with empathy. This set of conduct helps ensure safe, ethical, and patient-centered care.

This concept is distinct from biases (unconscious judgments that can influence care), communication (the act of exchanging information), and barriers (obstacles that hinder care). For example, etiquette covers the respectful way you introduce yourself, explain procedures, and listen without interrupting, while biases would be concerns about prejudices, and barriers would be practical obstacles to delivering care.